Frequently Asked Questions

Help! Something went wrong!

Relax, your food hasn’t gotten cold quite yet! Most issues can be taken up directly with the restaurant. You can contact them using the Call button on their menu or from the Cart screen. If there’s something you can’t work out with them feel free to reach out to us (by email: help@gofoodo.com or by phone: 1-855-GO-FOODO) and we’ll step in to make it all better.

How does ordering work?

Simple. First find local restaurants you want to eat from, browse their menus and add items you want to your cart. Once you’re ready to place your order let us know how you’d like to pay and when you expect to be there. After you place the order you will hear back from the restaurant within minutes with a push notification or a text message. Once you get the thumbs up simply show up at the restaurant, show them your order card or tell them who you are and spend that 15 minutes you saved getting a sun tan!

NOTE: If you don't get a confirmation within a few minutes (maybe you were in a subway or stuck in the elevator for a while) you can check up on your order manually by bringing up the Foodo app and going to the Cart tab.

What does it cost me to order?

Zilch. Nada. Nothing. We don’t charge you anything extra to use our service.
That’s how we roll!

Will the restaurant always be able to make my food in time?

It depends. Try to give the restaurant as much notice as possible. During rush hours it will take them longer to make your food so the more time you give them the better. If the restaurant needs more time to make your food you will get a message asking if that’s okay with you. If you deny, your order will be completely cancelled and the items put back in your cart. If you chose to pay with Foodo the transaction will be voided/refunded.

Remember, the more heads up you give them the smoother everything will work out!

Can I change or cancel my order?

In general once you place your order, people start running around, cooking, and making sure your food is ready for when you arrive. Having said that if you give the restaurant enough warning (ie: they haven’t started making your food yet) they should be able to accommodate you no problem.

Either way let the restaurant know if something comes up and you can’t make it!
No-shows are frowned upon and we might not as accommodating if it happens repeatedly.

I haven’t gotten my order confirmation. What do I do?

It usually takes up to 5 minutes for a restaurant to confirm your order. If you haven’t heard from them by then, first manually check up on your order by bringing up the Cart tab in the Foodo app. If the order doesn’t show “Confirmed, ready for pickup” try reaching out to the restaurant by using the Call button in the app (in the menu screen or in the Cart tab). Most likely they’re running around making orders and they haven’t gotten a chance to confirm your order yet.

How do I pay?

We thought you’d never ask! It’s simple. If you use a credit card, you can add it to your account when you are placing an order or from the Account tab under “Ways to Pay”. Don’t worry your information is very secure and locked away deep in the dungeons of our secure payment provider. If you don’t use a credit card you can always choose to pay in person and the restaurant will charge you when you get there.

What do I do when I arrive?

Thats the fun part. Once you place your order we’ll send you one of our signature order cards. Each card has a number and color on it (ie: 22 Green). We also send the same card to the restaurant. When you arrive, tell them your name or show them your card, they’ll match it with your order and you're on your way faster than you can say GO FOODO!!